Amore — Refund Policy

Last updated: 25 July 2026

At Amore, we are committed to ensuring the satisfaction of our customers. This Refund Policy outlines our protocols and procedures regarding refunds, ensuring a transparent and fair process for all our clients.

Please note that this policy applies to all purchases made through our website, https://amore.ae. We encourage our customers to read this policy thoroughly to understand their rights and our obligations. This will help facilitate a smooth and straightforward refund process, should the need arise.

We understand that every situation is unique, and we are dedicated to handling each case with the attention and care it deserves. If you have any questions or concerns about this policy, please do not hesitate to contact our customer support team at hello@jurban.ae for assistance.

Returns

All returns must be postmarked within seven (7) days of delivery.

Please note: all items must be in new and unused condition, with all original tags, labels, and original packaging.

What if my product is damaged or wrong?

Our team does proper quality checks on every order that ships. If you have still received a damaged or wrong product, drop us an email at hello@jurban.ae. You will be informed about the next steps accordingly.

Note: please pack the product in the same condition in which you received it.

In which cases can I return an item?

You can return an item for the following reasons:

• Received a damaged product.
• Received the wrong or mislabeled product.

Which items cannot be returned or replaced?

In our commitment to customer satisfaction, we also need to set clear guidelines on when a refund or return may not be possible. The following are circumstances under which we cannot accept returns or issue refunds:

• Late Request: Requests initiated more than 7 days after delivery cannot be accommodated.
• Custom Orders: Custom orders are non-returnable. Since these items are specifically made to the customer's unique specifications, they cannot be resold, so we cannot accept returns or exchanges on custom orders as they are tailored exclusively for the individual customer.
• Altered Length: If the customer has altered the length of the item to be shorter than 56 inches, it is not eligible for return. Altering the length of garments makes them customised to specific personal measurements, which means they cannot be resold to other customers. Any alterations made by the customer render the item non-returnable.
• Final Sale Items: Sale items are non-returnable.
• Incorrect Shipping Address: If the wrong shipping address is entered at checkout, we cannot offer a refund or return.
• Original Packaging: Returns must include all original packaging, price tags, labels, and accessories. Items returned without these, or with damaged packaging, will not be accepted.
• Intentional Damage: Products that have been intentionally damaged or otherwise destroyed are not eligible for return.
• Free or Complimentary Products: Return or replacement requests for items that were free or complimentary are not accepted.
• Change of Mind: Refund requests citing reasons such as "I don't like the product," change of mind, or "product no longer needed" will not be accepted.

How long will the return process take?

We will make sure the return process is smooth and fast. Once we receive your product for a return, we will process your return within seven (7) working days after a thorough inspection.

Return Process

To return an item, please email customer service at hello@jurban.ae with your concern and order number to obtain return approval, place the item securely in its original packaging, and mail your return to the address provided by us in the following format:

J. Urban Design Studio LLC Attn: Return to origin RMA # Mirdif Hills Avenue, Shop No. 12 Dubai, United Arab Emirates

Please note:

• Responsibility for Shipping Charges: You, the customer, will be responsible for all return shipping charges. We strongly advise using a trackable shipping method when returning your product.
• Refund of Shipping Fees in Specific Cases: Where it is determined that there was a legitimate issue with the product, such as a defect in quality or an error in the item shipped, Amore will refund the shipping fees incurred by the customer.
• Requirement for Return Confirmation: Please do not mail your return package without receiving confirmation from us. Returning an item without prior confirmation may result in the rejection of your return request. In such cases, no refund or replacement will be provided.

Disclaimer: Amore has a dedicated team that will check returned products, and their decision to accept or reject your request will be final. We may reject the returned product if there is damage to the product other than what was visible on delivery, or if the product is found to have been used or tampered with. If a returned product is rejected, no exchange or refund will be issued, and the customer may choose to have the product shipped back to them at their own cost.

Rules for Accepting Shipments

Before accepting the shipment of any product, kindly ensure that the product's packaging is not damaged or tampered with. If the package is damaged or tampered with, we request that you refuse delivery and, if possible, take photos of the packaging and send them to us so we can take further action. We assure you a refund upon such refused delivery or non-delivery.

Repeated Return Requests

• We reserve the right to impose such charges as are necessary to reimburse the expense of delivery if we observe that you have a transactional history of repeated returns.
• We also reserve the right to make products ineligible for return or exchange if we observe a transactional history of repeated returns.
• The liability and risk of such returns shall be on you to establish your claim for return. A replacement shall only be initiated if it passes the conditions mentioned above. If the product fails verification and checks, it shall be shipped back to you at your expense.

Refunds

After receiving your return and inspecting the condition of your item, we will process your refund. Please allow at least seven (7) business days from receipt of your item to process your refund. Refunds will be credited to the original payment method you used to make the purchase. Refunds may take 1–2 billing cycles to appear on your statement, depending on your payment provider.

Refunds: Duplicate Payment

Refunds for duplicate payments will be processed via the original method of payment within 7 working days after being notified by the customer.

Exchanges

At Amore, we are committed to ensuring your satisfaction with our products. Please read the following terms regarding our exchange policy.

Eligibility for Exchange: To be eligible for an exchange, the item must be unused, in the same condition in which you received it, and in its original packaging with all tags, labels, and accessories intact.

Exchange Process:

• Initiating an Exchange: To initiate an exchange, please contact our customer support team at hello@jurban.aewithin 7 days of receiving your order. Provide your order number, the item(s) you wish to exchange, and the reason for the request.
• Approval and Instructions: Once your exchange request is approved, we will provide detailed instructions.
• Return Shipping Charges: You will be responsible for paying the return shipping charges. We recommend using a trackable shipping service.

Processing the Exchange:

• Inspection: Once we receive your returned item, we will inspect it to ensure it meets the exchange eligibility criteria. If it does not, we will notify you that the exchange has been denied.
• New Item: If the exchange is approved, we will process it and send out the new item. Depending on your location, delivery time may vary.

Exchanges for Different Products: If you wish to exchange an item for a different product with a different price, you will need to pay the difference if the new item is more expensive, or we will refund the difference if the new item is less expensive.

Cancellations

At Amore, your shopping experience is our top priority. You can cancel your order while it is still in the processing phase. If you wish to cancel, please contact our customer service team as soon as possible. Once your cancellation request is approved, the refund will be credited to you in the form of store credits.

Store Credits:

• Non-Cashable: Store credits cannot be cashed out and can only be used for purchases on our website.
• Usage: Store credits will be automatically applied to your next purchase, allowing you to enjoy a seamless shopping experience with us.

If you have any concerns or issues with your order, please contact our customer service team for assistance.

Cancellation from Our End

We do our best to ensure all orders are processed smoothly, but sometimes situations arise that might lead us to cancel an order. These situations include:

• Unavailability of Product/Service: Occasionally, a product may become unavailable after you've placed an order. If this happens, we'll inform you as soon as possible and offer a full refund or suggest alternative options.
• Non-compliance with Terms of Service: We uphold our Terms of Service, and if an order doesn't align with these or with applicable laws, we reserve the right to cancel it.
• Suspicion of Fraudulent Activity: Your security is crucial to us. If we suspect any fraudulent activity or unauthorised use of payment information, we'll cancel the order to protect both you and our platform.

Should we need to cancel your order for any reason, we'll reach out to you using the contact information you provided when placing the order. Any refunds due will be processed back to the original payment method you used.

Changes to This Policy

Amore reserves the right to modify this refund policy at any time. We will provide notice of any changes by posting the updated policy on this website and updating the "Last updated" date at the top of this page.

Questions

If you have any questions concerning our return and refund policy, please contact us at hello@jurban.ae.